Returns & Exchanges
At Carluccio's, we want you to enjoy the authentic taste of Italy; if your order arrives damaged or incorrect, we offer a dedicated returns and refund process for all our gourmet food products.
Contact Support
Email our customer service team within 48 hours of delivery with your order number and photos of the items you wish to return.
Verification
Our team will review your request to ensure it meets our quality guarantee standards for perishable and non-perishable goods.
Return Shipment
If requested, pack the items securely in their original packaging and use the provided prepaid shipping label to send them back to our warehouse.
Refund Processing
Once received and inspected, we will issue a full refund to your original payment method or send a replacement shipment immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing